Policies

Policies 2020-08-09T16:51:28+00:00

POLICIES

 

Reservation Payment

If the reservation is made within 30 days of arrival, the full amount of the reservation will be charged at the time of processing.

 

Reservation Deposit

If the reservation is received more than 30 days before arrival, the guest will be charged a deposit of 30% of the total price at the time of the reservation being received and the remaining amount will be charged 30 days before arrival.

If the credit card supplied is declined for payment, the reservation will not be valid until the required payment is received

 

Cancellation Policy

The guest will be charged 30% of the total price, if they cancel after reservation and before 30 days of arrival.

If the guest cancels the reservation within 30 days of arrival, the guest will not be entitled to any refund.

 

Covid-19 Pandemic

All reservations received direct by Wine and Roses B&B either by phone, email or via this website will be subject to our regular payment and refund policies

If your travel plans are disrupted by a Government Enforced Restriction, such as a closure of state borders,  shut down of  local cellar doors/restaurants, the following conditions will apply:

If the reservation is cancelled more than 14 days before check in, a full refund or credit (valid for 12 months) will be provided

If the reservation is cancelled within 2-14 days of check in, a credit for the full tariff will be provided, valid for 12 months

If the reservation is cancelled within 48 hours of check in, no refund or credit will be provided.

 

Check In – Check Out

Usual hours for check in – 2pm – 5.30 pm

Usual hours for check out – 9am – 10.30 am

If arrival or departure is required out of these hours, please communicate via the SPECIAL REQUESTS box during the booking process, or contact management, who will be happy to assist.

 

Children and Extra Beds Policy

Children cannot be accommodated at the property, unless special arrangements have been approved with management.

There are no provisions for extra beds in any room.

 

Pets

Pets are not allowed at this property

 

To avoid disappointment, strict observance of these Policies is recommended