Policies

Policies 2022-02-11T09:58:42+00:00

POLICIES

 

Reservation Payment

If the reservation is made within 30 days of arrival, the full amount of the reservation will be charged at the time of processing.

 

Reservation Deposit

If the reservation is received more than 30 days before arrival, the guest will be charged a deposit of 30% of the total price at the time of the reservation being received and the remaining amount will be charged 30 days before arrival.

If the credit card supplied is declined for payment, the reservation will not be valid until the required payment is received

 

Cancellation Policy (for new reservations received via this website from 01/01/2022)

If a guest cancels a reservation 15 days or more prior to arrival, the guest will receive a full refund.

If a guest cancels the reservation within 14 days of arrival, the guest will not be entitled to any refund.

(If a new reservation is received to replace the cancelled reservation, a refund will be provided, minus any fees incurred by Wine and Roses)

 

Covid Cancellation/Refund Policy (Only applicable if the Government restricts your travel to SA by closing the borders, this policy does not cover individual isolation cases)

If a guest cancels a reservation 15 days or more before check in – the guest will receive a full refund

If a guest cancels a reservation 48 hours – 14 days before check in – the guest will receive a 50% refund

If a guest cancels a reservation within 48 hours of check in – the guest will not receive a refund or credit

 

Check In – Check Out

Usual hours for check in – From 2pm

Usual hours for check out – By 10.30 am

If arrival or departure is required out of these hours, please communicate via the SPECIAL REQUESTS box during the booking process, or contact management, who will be happy to assist if possible

 

Children and Extra Beds Policy

Children cannot be accommodated at the property, unless special arrangements have been approved with management.

There are no provisions for extra beds in any room.

 

Pets

Pets are not allowed at this property

 

To avoid disappointment, strict observance of these Policies is recommended