POLICIES
Reservation Payment
If the reservation is made within 30 days of arrival, the full amount of the reservation will be charged at the time of processing.
Reservation Deposit
If the reservation is received more than 30 days before arrival, the guest will be charged a deposit of 30% of the total price at the time of the reservation being received and the remaining amount will be charged 30 days before arrival.
If the credit card supplied is declined for payment, the reservation will not be valid until the required payment is received
Cancellation Policy
If a guest cancels a reservation 15 days or more prior to arrival, the guest will receive a full refund.
If a guest cancels the reservation within 14 days of arrival, the guest will not be entitled to any refund.
(If a new reservation is received to replace the cancelled reservation, a refund will be provided, minus any fees incurred by Wine and Roses)
Check In – Check Out
Usual hours for check in – From 2pm
Usual hours for check out – By 10.30 am
If arrival or departure is required out of these hours, please communicate via the SPECIAL REQUESTS box during the booking process, or contact management, who will be happy to assist if possible
Children and Extra Beds Policy
Children cannot be accommodated at the property, unless special arrangements have been approved with management.
There are no provisions for extra beds in any room.
Pets
Pets are not allowed at this property
To avoid disappointment, strict observance of these Policies is recommended